If you ship frequently—even just once a month—Prime easily pays for itself in savings. You’ll get discounted shipping, longer free storage, and automatic Express upgrades.

Shipping to Japan

Restrictions / Prohibited / Duties & Taxes

New Japan Customs and Import Tax Rules You Must Know for 2026 Shipping Why Your US Package Might Be Rejected by Japan Customs The Only Checklist You Need for Stress-Free USA to Japan Shipping

Love US fashion? Keep your orders under 16,666 JPY to shop tax-free. Be aware of strict quantity limits on cosmetics and supplements for Japan.

Estimate Shipping Cost to Japan

Q: Why aren’t all my packages eligible for OneBox?

With the safety of your packages during international shipment in mind, we are excluding certain products that may pose risk or compromise your other packages. These include: Package containing PI-965 batteries Package containing prohibited goods

Q: What happens if my package is held at customs or rejected at the destination?

If your package is held by your country’s customs authority, the courier (DHL or FedEx) will typically: Notify you directly about the issue Request any necessary documents or payments (e.g. duties, invoices, ID) You’ll need to follow your courier’s instructions to clear the package. If customs rejects or returns your package, here’s what happens: The courier may attempt to return the package to comGateway’s U.S. address (if possible) You may be charged for return shipping costs If the package is confiscated by customs, a refund is not possible 🚫 Customs clearance issues are outside comGateway’s control. Always ensure your shipment complies with local import laws to avoid delays or seizure.

Q: What should I do when I receive my package from the delivery agent?

When your package arrives: Check the condition before signing If applicable, pay any Duties & Taxes due to the delivery agent.

Q: Can I use my U.S. Address as Billing Address?

Your U.S. Address is only meant to be your U.S. shipping address, not your billing address, or an address for you to manage mail.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

Weight

Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

inch

length

width

height

FAQ

Q Why aren’t all my packages eligible for OneBox?

Q What happens if my package is held at customs or rejected at the destination?

Q Is Prime worth it?

Q What should I do when I receive my package from the delivery agent?

Q Can I use my U.S. Address as Billing Address?

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