Shipping to Japan

Restrictions / Prohibited / Duties & Taxes

New Japan Customs and Import Tax Rules You Must Know for 2026 Shipping Why Your US Package Might Be Rejected by Japan Customs The Only Checklist You Need for Stress-Free USA to Japan Shipping

Love US fashion? Keep your orders under 16,666 JPY to shop tax-free. Be aware of strict quantity limits on cosmetics and supplements for Japan.

Estimate Shipping Cost to Japan

Q: What happened to secure.comgateway.com & secure.hopshopgo.com?

Both sites have been upgraded to www.comgateway.com.

Q: It says your office was closed when the courier tried to deliver my package. What happens next?

If your package was delivered when our U.S. warehouse was closed, don’t worry—couriers like USPS, FedEx, or UPS will usually attempt redelivery within 1–2 business days. 🕒 No action needed on your part—we’ll receive and process your package as soon as it’s redelivered.

Q: Are there U.S. online stores I can't order from?

Yes—some U.S. brands have requested that we do not forward their products internationally due to brand owner shipping restrictions. Here are some of the merchants we currently cannot ship from: abercrombie.com abercrombieandfitch.com abercrombiefitch.com abercrombiekids.com advdshop.com belk.com bonton.com coachfactory.com crest.com eyeslipsface.com hoka.com hollisterco.com motorola.com newbalance.com salomon.com supremenewyork.com 🚫 Orders from these stores may be canceled or undeliverable to your international address.

Q: Can I cancel or change the details of my shipment like my delivery address?

Unfortunately, no. Once payment has been made, your shipment is immediately processed by our system for timely dispatch—so we’re unable to cancel or modify it. 🛑 Double-check everything (shipping address, repack options, items selected) before you pay.

Q: Are there any addresses/postal codes that your courier is unable to deliver to?

Our courier partners, DHL and FedEx , deliver to most locations worldwide. However, some remote or outlying areas may: Require additional delivery time Incur a remote area surcharge If your address falls within a remote area, the surcharge will be included in your shipping cost automatically when you check out. 📍 Not sure if your address is affected? You’ll see a notice at checkout if a remote area surcharge applies—so there won’t be any surprises.

Shipping weight is based on your actual dimensional weight or volumetric weight, whichever is higher.

Warehouse

Postal Code

Cost of Goods(US $)

Weight

Package Dimensions

Knowing how big your package will help us provide a more accurate cost.

inch

length

width

height

FAQ

Q What happened to secure.comgateway.com & secure.hopshopgo.com?

Q It says your office was closed when the courier tried to deliver my package. What happens next?

Q Are there U.S. online stores I can't order from?

Q Can I cancel or change the details of my shipment like my delivery address?

Q Are there any addresses/postal codes that your courier is unable to deliver to?

Trending in Japan

March 19, 2026 Everything I learned about grabbing Turtles of Grayskull from Mattel Creations while living in Japan
I'm sharing my experience importing Turtles of Grayskull (MOTU x TMNT) from the US to Japan. Here is what I found about shipping and payment hurdles.
Continue Reading
March 19, 2026 Procuring the Oura Ring Gen3 Horizon Rose Gold from US markets for Japan delivery
Secure the Oura Ring Gen3 Horizon Rose Gold from US retailers to Japan with this professional procurement plan focused on cost efficiency and logistics.
Continue Reading
March 19, 2026 The GORUCK GR1 Heritage is becoming a rare sight on Tokyo streets for a few specific reasons
The waxed canvas GORUCK GR1 Heritage is currently one of the most difficult EDC items to secure in Japan due to limited US stock and shipping hurdles.
Continue Reading
March 19, 2026 Is purchasing the Schiit Magni Unity from US retailers more affordable for Japanese residents?
Learn why Japanese audiophiles are bypassing local distributors to source the Schiit Magni Unity directly from the United States in 2026.
Continue Reading
March 19, 2026 Is your skincare routine missing Prequel Gleanser or are you just allergic to Tokyo’s markup?
Discover why Prequel Gleanser is a 2026 viral sensation and how to skip the Tokyo reseller markup by buying directly from the US.
Continue Reading

Ship to Your Location

Your Name

Shipping Solutions Backed by World-Class Couriers

—At a Price That Works

Support

About Us

Learn More

Want First Dibs on Shipping & BuyForMe Discounts?

Follow us or subscribe for BuyForMe & ShipForMe discounts, product updates, and shipping deals.Because we like you. And you like discounts.

For comGateway updates

By entering your email address, you agree to receive our news.

Email address

Working hours: 7:00 am - 5:00 pm Pacific Time from Monday to Friday

comGateway Green Pledge

Delivering Globally. Acting Responsibly. Every shipment has a footprint.
Our pledge is to make it lighter by optimizing shipments,
minimizing waste, and supporting more sustainable delivery practices.